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Posts tagged brand loyalty
Riding The Apple Train
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Today Apple unveiled their biggest change to the iPad since its debut. The new iPad is purported to be sleeker, lighter, and much more eco-friendly. It’s made out of 100% recycled aluminum and can even charge your iPhone while in use.The downside? It’s the most expensive iPad to replace.

With all of the bells and whistles, and the ability to use iPhone features such as FaceTime, the new iPad is definitely a technological gem. But with that also comes a hefty price tag that most Apple customers will probably still pay. Why? Brand loyalty. EXTREME brand loyalty. Apple has taken the simplicity of picking a cell phone and turned it into a sub-culture of loyal supporters. One does not simply use Apple products. You become an Apple user. It’s the biggest digital divide in modern history, with iPhone and Android users arguing over which devices have the best features.

The thing that Apple has done to separate itself from the Android market is to create a culture of exclusivity. Every single thing that you do on an iPhone has to be done within its suite of services. Every app that you download comes from the online Apple store, your music comes from iTunes, and if you have an issue with your device you go to the Apple store. With an Android you have Samsung, HTC, and countless others who share an operating system but don’t give you that feeling of exclusivity. There is no internal culture associated with owning an HTC, and device users don’t necessarily use any other HTC products.

The closest comparison to the Apple subculture is the growth of Google products. Google has put more effort into marketing its Google Pixel phone, and just recently introduced companion products like the Pixel tablet to create that same type of brand loyalty that Apple has with its customers. With Google already dominating applications such as Gmail and Google Drive, there just may be a chance for the takeover by ‘Googlers’.

Does your business suffer from a lack of brand loyalty? What are some ways that you can create a loyal subculture for your audience?

Why Nike Still Wins

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30 years in business and Nike is still coloring outside the lines. This week the apparel company announced their latest ad campaign with Colin Kaepernick. The former San Francisco 49er has been the center of controversy over the past year after sparking what some deep as a revolution when he decided to take a knee instead of standing for the National Anthem. Kaepernick started the protest in response to the unjust killings across the country of unarmed minorities. Soon after, athletes and other supporters across the country followed suit, causing an uproar and boycotts against the NFL.


With the current political climate and other controversies over race and ethnicity, many companies are afraid of pushing the envelope in terms of branding. But true branding lies within staying true to the brand values that your company is known for. Nike has a long history of supporting athletes from all walks of life; many of whom would not have been successful with sports. So it should be no surprise that Nike would continue to show their support and their non-conformance to political or social norms.


The global enterprise launched their “Equality” campaign including athletes such as LeBron James, Serena Williams and Ibtihaj Muhammad, an American fencer who wears a hijab when competing, and transgender triathlete Chris Mosier. Their new ad has enraged many who feel as though Kaepernick is disrespectful to the American flag, but also reinforced the support of people who have backed Kaepernick along this journey. Stats show that their stock has already started to drop, but Nike execs don't seem the least bit concerned. The company seems to be so confident about their brand and their loyal supporters. THIS is why Nike still wins, even if they lose money. Had Nike discontinued their habit of campaigns that promoted social good, it would have left their fan base with questions about the loyalty that the company had to its customers.


Consumers want to know that their hard earned dollars matter. They want to feel one with the companies they support. This type of unwavering support replaces any money that may have been lost in short term gains. It's what gives global brands longevity.

Your brand is your baby. It's up to you to stay true to your values as you nurture that baby. The long term benefits will outweigh any short term benefits you may encounter.

Are you looking for clarity in building your brand? Schedule your consultation today to get started!