Today Apple unveiled their biggest change to the iPad since its debut. The new iPad is purported to be sleeker, lighter, and much more eco-friendly. It’s made out of 100% recycled aluminum and can even charge your iPhone while in use.The downside? It’s the most expensive iPad to replace.
With all of the bells and whistles, and the ability to use iPhone features such as FaceTime, the new iPad is definitely a technological gem. But with that also comes a hefty price tag that most Apple customers will probably still pay. Why? Brand loyalty. EXTREME brand loyalty. Apple has taken the simplicity of picking a cell phone and turned it into a sub-culture of loyal supporters. One does not simply use Apple products. You become an Apple user. It’s the biggest digital divide in modern history, with iPhone and Android users arguing over which devices have the best features.
The thing that Apple has done to separate itself from the Android market is to create a culture of exclusivity. Every single thing that you do on an iPhone has to be done within its suite of services. Every app that you download comes from the online Apple store, your music comes from iTunes, and if you have an issue with your device you go to the Apple store. With an Android you have Samsung, HTC, and countless others who share an operating system but don’t give you that feeling of exclusivity. There is no internal culture associated with owning an HTC, and device users don’t necessarily use any other HTC products.
The closest comparison to the Apple subculture is the growth of Google products. Google has put more effort into marketing its Google Pixel phone, and just recently introduced companion products like the Pixel tablet to create that same type of brand loyalty that Apple has with its customers. With Google already dominating applications such as Gmail and Google Drive, there just may be a chance for the takeover by ‘Googlers’.
Does your business suffer from a lack of brand loyalty? What are some ways that you can create a loyal subculture for your audience?